Option
Repair help
Start with the current fault and what the boiler is doing now so the first answer is grounded in the real problem.
Repairs / Fix & Join
No heating or hot water? Start here.
If the boiler has gone down, call or send fault photos on WhatsApp and we will point you to the quickest sensible next step. If repair is worth doing, we will say so. If Fix & Join fits, that can include a fixed-price repair before the next decision is made.
Call direct for urgent faults • WhatsApp fault photos welcome • Fixed-price repair through Fix & Join where suitable
No heating or hot waterDirect repair helpFixed-price repair via Fix & Join if suitable
What helps us move quickly
The first answer is usually clearer with a few practical details.
If you can send any of this, it helps us sort repair, Fix & Join, or replacement guidance more quickly.
- A photo of the boiler and any fault code showing.
- Whether you have no heating, no hot water, or both.
- The boiler make or rough age if you know it.
- A quick note on whether the fault is constant or intermittent.
If the boiler is completely down, calling is still the fastest route.
Repair comes first. Fix & Join can follow with a fixed-price repair if suitable.
The aim is to understand the current fault first, then keep repair, Fix & Join, or replacement advice honest from there.
Option
Fix & Join
If the boiler is still worth backing, Fix & Join can include a fixed-price repair and then move into ongoing cover once the current issue has been checked properly.
Option
Replacement advice
If repair no longer makes sense, SJM Heating can move straight into replacement guidance without wasting time.
Fix & Join
Useful once the current issue is properly understood.
Fix & Join is there for boilers that are still worth backing. It can include a fixed-price repair, then move into ongoing care if that still makes sense.
- Start with practical help for the current problem.
- Include a fixed-price repair where Fix & Join suits the job.
- Keep repair versus replacement advice clear.
- Move into ongoing care later if it still fits the boiler.
What happens if repair is not worthwhile?
Replacement guidance stays in view where it needs to.
If the boiler is poor value to keep spending money on, SJM Heating can move you straight into replacement advice without making you repeat everything from scratch.
Ready to move forward?
Need help with a boiler fault?
Call if the boiler is down and you need to speak to someone quickly, or send fault photos on WhatsApp if that is the easiest way to show the problem.